Política de reembolso

RETURN & REFUND POLICY

United States Returns

We accept return requests for eligible orders delivered within the United States within 14 days after delivery.

To be eligible for a return, the item must be in the same condition in which it was received, unworn or unused, with any original tags attached and, when applicable, in its original packaging. Proof of purchase is required.

To request a return, contact us at reddiamondxport@gmail.com before sending any merchandise back.

Customers are responsible for return shipping costs. Items returned without prior authorization may not be accepted.

Colombia & International Orders

All sales shipped to Colombia are final. We do not accept returns or exchanges on orders shipped to Colombia.

Please review product descriptions, photographs, sizing and condition information carefully before completing your purchase.

If you receive an incorrect item, a materially misrepresented item, or your order arrives damaged, please contact us at reddiamondxport@gmail.com as soon as possible so we can review the issue.

Pre-Owned / Secondhand Merchandise

Many items sold by RDX are pre-owned or secondhand. Normal signs of previous use may be present. We make reasonable efforts to disclose noticeable condition issues through product descriptions and photographs. Minor signs of normal wear that were disclosed or reasonably visible in the listing are not considered defects.

Clearance / Final Sale

All items in our Clearance collection are final sale and cannot be returned or exchanged.

Gift cards are also non-returnable.

Damaged, Incorrect, or Problem Orders

Please inspect your order when it arrives. If you receive the wrong item or the merchandise arrives with damage or a significant issue that was not disclosed in the listing, contact us promptly at reddiamondxport@gmail.com with your order number and photographs of the issue.

Exchanges

We do not process direct exchanges. For eligible U.S. purchases, you may return the original item under this policy and place a new order for the replacement item.

European Union

Where applicable, customers located in the European Union may have statutory cancellation or return rights under applicable consumer protection laws. Nothing in this policy is intended to limit rights that cannot legally be waived.

Refunds

For eligible U.S. returns, we will inspect the returned merchandise and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or card issuer.

Original shipping charges and return shipping costs are non-refundable unless required by law or the return resulted from an error by RDX.

For questions regarding returns or refunds, contact us at reddiamondxport@gmail.com